Sales Policy for ProLuiss

Effective Date: January 6, 2025

At ProLuiss, we are committed to providing you with an excellent shopping experience. Our Sales Policy governs the terms and conditions under which we sell our products to our valued customers. By making a purchase from ProLuiss, you agree to be bound by the following terms.


1. Product Availability

While we strive to maintain accurate stock levels, availability of items is subject to change. In the event that an item is out of stock or unavailable, we will notify you via email and offer an alternative product, or you may choose to cancel the order for a full refund.


2. Pricing

  • Product Prices: All prices listed on the website are in US Dollars and are subject to change without prior notice. Prices do not include applicable taxes, shipping charges, or duties, which will be added at checkout.
  • Sales and Discounts: Occasionally, we may offer promotions, sales, or discounts. These offers are only valid for the duration of the promotional period and cannot be combined with other discounts or offers, unless specifically stated.
  • Price Adjustments: We do not offer price adjustments on previously purchased items. If an item goes on sale after you’ve purchased it, we cannot refund the price difference.

3. Order Process

  • Order Confirmation: After placing an order on our website, you will receive an order confirmation email. This email will contain details about your order, including the items purchased, the total cost, and estimated delivery time.
  • Order Processing: Once your order is confirmed, our team will begin processing it. Orders are typically processed within 1-2 business days.
  • Payment Methods: We accept the following payment methods:
    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other Payment Methods as indicated at checkout

Payment is charged at the time of order confirmation. If for any reason we are unable to fulfill your order, you will be notified and refunded.


4. Shipping and Delivery

  • Shipping Methods: We offer various shipping options depending on your location and preferences. Shipping fees are calculated at checkout based on the size, weight, and destination of your order.
  • Processing Time: Once your order is processed, it will be shipped within 3-5 business days. Delivery times vary depending on the shipping method and your location.
  • International Shipping: We currently offer international shipping to select countries. Additional customs duties, taxes, or fees may apply based on the destination country and are the responsibility of the customer.
  • Shipping Delays: While we strive to meet estimated delivery times, shipping delays can occur due to various factors such as weather, carrier issues, or high demand periods. We will notify you if there are any significant delays with your order.

5. Order Cancellations

  • Cancellation Requests: If you wish to cancel your order, please contact us immediately at info@proluiss.com. We can only process cancellations before the item has been shipped. Once your order has been shipped, we are unable to cancel it.
  • Refunds for Cancellations: If you cancel your order before it is shipped, you will receive a full refund. If the item has already been shipped, please refer to our Returns and Refunds Policy for instructions on returning the product.

6. Sales Tax

  • Sales Tax: Sales tax is calculated based on your shipping address and applicable state or local tax rates. This tax will be added to your order total at checkout.
  • Tax Exemptions: If you are tax-exempt, please contact us prior to making your purchase so that we can assist in processing your order without sales tax.

7. Return and Refunds

For details on how to return items or request a refund, please refer to our Refund and Returns Policy.


8. Customer Responsibility

  • Accurate Information: Customers are responsible for providing accurate shipping and payment information. Incorrect or incomplete information may result in delayed orders or undelivered products.
  • Order Review: Please review your order carefully before completing your purchase. We are not responsible for any issues arising from mistakes in the order, such as incorrect product selection or shipping address errors.

9. Limitation of Liability

While we strive to ensure that all product descriptions and prices are accurate, ProLuiss makes no guarantees regarding the availability of products or the accuracy of information on the website. In the event of an error in pricing or product availability, we reserve the right to cancel or refuse orders.


10. Intellectual Property

All content on the ProLuiss website, including text, images, logos, and product designs, are the intellectual property of ProLuiss and are protected by copyright and trademark laws. Unauthorized use or reproduction of this content is prohibited.


11. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our terms of sale.


12. Contact Us

If you have any questions or concerns regarding our Sales Policy, please contact us:

ProLuiss
207 El Prado Ave, San Rafael, California (CA)
Phone: (415) 491-4549
Email: info@proluiss.com
Website: https://proluiss.com


Effective Date: January 6, 2025